Affecting System - Servers in CogentDC location
Dear Customers,
We have been notified by Cogent, the network transport provider for our CogentDC location, about scheduled maintenance on their network.
This only affects services hosted in CogentDC, Frankfurt. Other locations are not affected, and services hosted in FR5 or FR7 will continue running normally.
Maintenance window: 10 June 2026, 00:00 - 06:00 CEST
Location: Frankfurt, Germany (CogentDC)
Expected impact: VPS and dedicated servers in this location will remain powered on, but internet connectivity may be interrupted during the maintenance window for up to 180 minutes. The actual downtime will likely be shorter.
This maintenance is being performed by Cogent on their own network. We had deliberately ordered redundant paths for this connection, but unfortunately Cogent terminates both of our links on different line cards within the same router. Because of this, both links are affected and the downtime cannot be fully avoided.
We understand this is far from ideal, and we are already in discussion with Cogent about a more resilient setup to prevent this from happening again in the future.
Our team will monitor the maintenance from start to finish and do everything within our control to keep the impact as low as possible.
If your service does not return to normal after the maintenance window has ended, or if you have any questions before then, please reach out to us via ticket.
Thank you for your understanding and for being our customer.
Kind regards,
Luxvps
Affecting System - Cogent-DC location
We will be performing important maintenance work on services located at our Cogent-DC location.
You can check where your host is located in the control panel by clicking "Hardware", then look for "Server Location"
During the maintenance window, your service may be temporarily unavailable.
Maintenance Window:
Start: 14.05.2026 – 3:30 PM (UTC+02:00, Europe/Berlin)
End: 14.05.2026 – 4:30 PM (UTC+02:00, Europe/Berlin)
Reason: Optimization of core equipment at our Cogent-DC location to ensure the highest possible network stability.
Please note that the actual network downtime is expected to last only a few minutes within this window. Services hosted at other locations are not affected.
We apologize for any inconvenience this may cause and appreciate your understanding.
Affecting System - gold6.eq.fra.luxvps.net
The host suddenly, completely froze.
After a hard reset, it's running normally again. Our monitoring reported the server down around 20 minutes ago; but after checking customer tickets, we were made aware that this issue happened way earlier. We are not yet sure why the monitoring either did not flag it as down or what the exact issue was; we are still investigating this on our side.
All customers that are on that node were credited with 7 days of extra runtime.
Affecting System - epyc2
Quick maintenance on epyc2 (including our main, billing site and webhosting customers)
from 03.12.2025 5:30PM to 7PM ((UTC+01:00) Europe/Berlin)
Affecting System - vHost1-12
We're migrating all VMs on vhost 1-12 to our gold nodes.
During the specified time, some of the VMs may be unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Start: 18-09-2025 1:00 PM ((UTC+02:00) Europe/Berlin)
End: 20-09-2025 11:00 PM ((UTC+02:00) Europe/Berlin)
The migration will be carried out live, and the server will need to be restarted after completion.
The downtime for each server should be no more than 1-2 minutes.
Due to limited connection availability, the servers will be migrated gradually; hence, the large time window.
Affecting Other - Move from TornadoDC to EQ
First move starts today at 19.00 (German time)
If you have any questions, you can always create a ticket and ask our support team. It will be available during the move.
Also, non-important requests that are not for downtime or anything like that and that can not be handled by first-level support may have slower response times.
Affecting System - Last 4 Xeon V2
The last 4 Xeon V2 in TornadoDC will be fully migrated to Xeon Gold.
The maintenance starts on 05-05-2025 at 2 pm (CET) and runs until 05-05-2025 7 pm.
Affecting System - Storage1.eq7.fra.luxvps.net
The OS Raid has one disk failure. We will replace this disk within the next hour, all vms will be stopped and the backup queue halted. We will update this incident, once all vms are up again.
Update:
VMs have been started and backup queue has been enabled again.
Affecting System - apollo4.eq8.fra.luxvps.net
We are currently investigating another issue with another apollo node. The platform has now been deemed unstable, and the sale of new servers has been stopped until we find a solution for the issue.
We are working hard to get the node stable and up again.
04:24
We now seem to have fixed the issue.
The Node is stable for 1:30. Some customers are still being migrated to the node.
All Customers have been given 10 days of runtime. If it fails again, we will update this incident.
Affecting System - vhost4.eq7.fra.luxvps.net
The OS Disk of vhost4.eq7.fra.luxvps.net failed. VMs on the server are still running fine, as only the os disk failed and not the VM storage disks.
We will stop the system and replace the disk in around 1:30, until then it is not possible to manage vms on that node.
17:19:
VMs are now all up and running.
Affecting System - vhost11.eq7.fra.luxvps.net
Our monitoring has reported that this host is no longer accessible. After a check, it was determined that the server was restarting.
An investigation into what exactly happened is currently underway, the VMs on the server are starting again.
---
15:03
All KVM Servers should be up by now.
One of the power supplies had broken, so the server has been restarted once and is now only running on one of the power supplies. The defective power supply unit will be replaced in the next few days without any downtime.
Affecting System - Vhost4.tornado
Vhost4.tornado was fixed after changing the NIC.
Affecting System - Storage1
23:09
Storage1 had a downtime due to a mainboard failure. The VMs on the server have already been migrated to other nodes and are running. The storage itself has not yet been restored.
It is therefore currently not possible to create or restore backups in TornadoDC. We apologize for this. As this is unfortunately a hardware RAID, it may be a few days before we can obtain the correct replacement hardware for the older system. We also cannot currently rule out the possibility that the raid controller may have written corrupt data to the discs, which could have corrupted all or most of the backups.
Jan 8 01:36:
Unfortunately, we have to inform you that after all our efforts, our worries have been confirmed. The raid controller had already been writing corrupt data for some time and, unfortunately, a lot more before the final failure. Restoring the data worked in parts, but as PBS works with a chunk system, no relevant amount of data could be restored in order to restore individual backups.
An external PBS has now been temporarily rented. The backup service in TornadoDC is available again since about 6 pm, it is possible that the queue itself will be a bit overloaded, as the initial backups always take a little longer.
Since we already had problems with the performance of the current setup, we have now ordered new parts and will build an Only NVMe Backup Server. (Initially with 20TB space, 40TB raw) We expect it to be online by the middle of next week.
Affecting System - Ryzen hosts 1,10,11,12,14,13,15,22,27
Maintenance work on Ryzen hosts
Ryzen hosts 1,10,11,12,14,13,15,22,27 will be moved to an APC unit.
Start: 10.01.2025 2:00 PM ((UTC+01:00) Europe/Berlin)
End: 10.01.2025 3:00 PM ((UTC+01:00) Europe/Berlin)
Affecting System - Everyone on Plesk System Including Billing & Landing Page
We are performing important maintenance work on our Plesk System, Billing, & Landing Site. During the specified time, the services may be unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Start: 19.12.2024 7:00 PM
End: 19.12.2024 7:30 PM
Affected: PLESK SYSTEM: Billing Site, Landing Site, Anyone on our web hosting & Reseller hosting plans.
Reason: The host system is shut down at the specified time and switched to an APC unit so that the power supply for the system is redundant in the future. The services on the system will then be started again. We ask for your understanding.
Affecting System - vhost9 and vhost10
Due to a hardware upgrade, your server will be migrated to another host system.
We ask for your understanding.
We will also be happy to migrate your server before the specified date.
Please open a ticket for this.
vhost9 and vhost10
You are not impacted by the migration if you're not on one of these hosts.
You can check what host you're on by clicking "Hardware" in the CP and then look for "Host system".
Affecting System - gold4.eq7.fra.luxvps.net
The local file system of gold4.eq7.fra.luxvps.net seems to have failed. (Not VM Storage) We are currently investigating.
14.27:
The host is going to be rebooted now. We will update here once it is running again, or we know more.
14.43:
As expected, the host will no longer boot from the OS drives.
A technician from EQ will swap out the drives with new ones.
We will write here again once that is done.
18:31:
All KVM Servers are up again.
We are sorry it took a bit longer then expected, but a full loss of files from the host took a bit longer to fix than expected.
All customer data is fine; it was only the host disks, not the VM storage disks.
All customers have been credited with 4 days of runtime.
info will follow soon.
Affecting System - gold3.egc.fra.luxvps.net
The system was reported as unresponsive by the monitoring.
A check showed that the system was frozen; a hard reset solved the problem.
The KVM servers on the system are currently starting.
Affecting System - vhost27, vhost16, vhost15, vhost11
Next week, the first four v2 hosts in Tornado will cease to be offered.
The times for everyone are as follows:
vhost27 21.10.2024 10 pm CET (Should be back online 11PM CET)
vhost16.tornado.fra 22.10.2024 10 pm CET (Should be back online 11PM CET)
vhost15.tornado.fra 23.10.2024 10 pm CET (Should be back online 11PM CET)
vhost11.tornado.fra 24.10.2024 10 pm CET (Should be back online 11PM CET)
VMs on these nodes will be migrated to our Xeon Gold systems.
You are not impacted by the migration if you're not on one of these hosts.
You can check what host you're on by clicking "Hardware" in the CP and then look for "Host system".
Affecting System - Eq7 Location Issue / Gold1-4
AT 11:41:33 our monitoring reported a downtime of the EQ7 location.
The Issue was fixed at 12:47 by the DDoS provider.
Gold 1-4 lost power, as far as we are aware, 3 gold nodes had issues with booting after the outage. The issues have now been fixed and all servers are up again.
Issue from the DDoS provider:
rt-qfx10k-fkt is up since 12:48, 14.10.2024.
The device was connected to the same power circuit. Equinix plugged in all four power cords back in June, but the technician didn't notice that the device was connected to the same power circuit.
We requested Equinix to plug the rt-qfx10k-fkt in to both power feeds. Power is now evenly being spread between both circuits.
The high temperature alerts started at 11:25 CEST on 14.10.2024, indicating that there was a mechanical disturbance.
This has been confirmed by Equinix:
The IBX has experienced a Mechanical Disturbance and IBX personnel are currently investigating the issue. Service Offering: FR7 - Mechanical - Cooling Zone Affected Assets: 01:2:Z13:Z13, 01:2:Z16:Z16, 0G:3:Z17:Z17, 0G:3:Z17:Z19, 0G:3:Z18:Z18 Asset Condition: Failed to operate Current system redundancy: TBD Situation status: Under investigation Resources on site/pending: N/A Generator fuel run time (hrs): TBD Current colo humidity RH status: TBD Current colo temperature status: Temperature increasing, outside SLA
This increase in temperature caused all devices to spin up their fans to 100% and tripped the breaker on the circuit where rt-qfx10k-fkt was connected.
This cooling issue is not the first one we've seen. The first major incident was back in February. However, this is the first time we actually had an impact on our services.
Affecting System - PayPal Payments
Our PayPal Payment method stopped working earlier today.
This means that invoices might not get marked as paid, nor can you buy services via the PayPal option.
We're currently trying to find out what we'll do from here.
Update 13.02 CET:
Fixed orders are coming though, but some features are limited with PayPal, such as refunds, and cancellations of subscriptions.
Affecting System - gold1-4.eq7.fra.luxvps.net
Due to a restructuring of the infrastructure of our colocation partner in our Eq7 location, the host will be moved to another rack. Your server will be shut down at the beginning of the maintenance and started after the maintenance is completed. We ask for your understanding.
Start: 20.09.2024 10:15 PM ((UTC+01:00) Europe/Berlin)
End: 20.09.2024 11:00 PM ((UTC+01:00) Europe/Berlin)
Nodes: gold1-4.eq7.fra.luxvps.net
Update: 22:39 UTC+1
Gold1 and Gold2 are already up again. KVM can be started by the user, we will do a mass start once all 4 hosts are back.
update: 23:14
Mass starts are done.
Affecting System - All EGC Systems
15-08-2024 15.17:
Announcement of move to Tornado DC.
All servers in the EGC are affected by this maintenance. Except for dedicated servers starting with flash-.
Since we are now unfortunately affected by the continued poor service from the EGC center, we are moving forward by 2 months and will move on 13.09.2024.
Maintenance will start on 13/09/2024 at midnight ((UTC+01:00) Europe/Berlin) and continue until 4 am.
Servers may be available again before then. We will update you on our status pages once everything is back online.
Unfortunately, this will take some time, but we expect it to be completed within the next few days.
Thank you for your trust.
We will have a little surprise for you as soon as we have moved. <3
Affecting System - Ryzen18.egc.fra.luxvps.net
Our monitoring detected some NIC flaps before the downtime.
Technician on its way, the NIC is most likely defective.
20.42
Server is online again
Affecting System - vhost26 & vhost17
We are performing important maintenance work on vhost26 & vhost17. During the specified time, the services on the hosts may be unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Start: 14.08.2024 0:30 AM ((UTC+01:00) Europe/Berlin)
End: 14.08.2024 1:30 AM ((UTC+01:00) Europe/Berlin)
Reason: Due to a hardware upgrade, your server will be migrated to another host system. We ask for your understanding. We will also be happy to migrate your server before the specified date.
Please open a ticket for this.
Affecting Other - Combahton Connection IPv4 EGC
EGC IPv4 Connection was not available between 4:48 and 4:57 Europe/Berlin. The issue was most likely do to an upgrade or change from combahton, we are not 100% sure about that, as you can find no details on that on the Combahton status page.
As far as we can see, IPv6 was not affected.
Affecting System - Gold1.eq7
17.05
The Host is currently not reachable. As our management tunnel goes via that host, you are currently not able to manage servers in the eq7 location. (All other hosts are online)
17.10
Issue has been fixed, kvm servers are starting at the moment.
---
Ryzen Server in the EGC with AS203446 DDoS Protection were also effected.
All KVMs are up again, we are sorry for the inconvenience.
Affecting System - ryzen8.fra.luxvps.net
The system failed again, VMs are already starting.
VMs on the system will be migrated to other hosts today.
---
18.33
All servers have been migrated and the system has been decommissioned.
Affecting System - ryzen8.fra.luxvps.net Outage
10:15
We are currently experiencing a failure of the Ryzen node ryzen8.fra.luxvps.net. We are already working on it.
10:38
Node is running again, all VMs are being started.
Affecting Other - gold2.eq7.fra.luxvps.net, vhost3.eq7.fra.luxvps.net
We have an update from our provider in the EQ7 DC: "After configuring a new GRE tunnel customer, the show int gr-XXX command triggered both FPCs to reboot. The stack came up again two minutes later.
The issue seems to be related to virtual chassis. "
We are still waiting on an update when the two servers will be up again.
gold2 and vhost3 are up again.
gold4 has now a network issue and is not reachable. We are still waiting on more info from the provider.
04.07 26-07-2024
The networking seems to be stable on all hosts now
Affecting System - Ryzen1.egc.fra.luxvps.net
Ryzen1.egc.fra.luxvps.net has failed, we are currently on the way to the datacenter to swap the board.
14.35
The board has been swapped and the system is up again.
Affecting System - ryzen4.egc.fra.luxvps.net
The mainboard of the system seems to have failed completely. After multiple cold reboots, the system is not stable.
We are now going to swap the mainboard with another one.
The new motherboard has been installed, vms are starting up.
All VMs are up again. Keep in mind that we have just switched it out with another one, the new ones will still be put in on Friday.
24-07-2023 16.54
System has failed again, we have now installed one of the new mainboards in the system. VMs are starting at the moment.
Affecting System - ryzen6.egc.fra.luxvps.net ryzen5.egc.fra.luxvps.net ryzen4.egc.fra.luxvps.net ryzen3.egc.fra.lux
Mainboard swap for:
ryzen6.egc.fra.luxvps.net - 13:00 ((UTC+01:00) Europe/Berlin)
ryzen5.egc.fra.luxvps.net - 13:30 ((UTC+01:00) Europe/Berlin)
ryzen4.egc.fra.luxvps.net - 14:00 ((UTC+01:00) Europe/Berlin)
ryzen3.egc.fra.luxvps.net - 14:30 ((UTC+01:00) Europe/Berlin)
ryzen1.egc.fra.luxvps.net - 15:00 ((UTC+01:00) Europe/Berlin)
Affecting System - vhost18
We are performing important maintenance work on vhost19. During the specified time, services on the node may be unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Start: 15.07.2024 11:00 AM ((UTC+01:00) Europe/Berlin)
End: 15.07.2024 2:00 PM ((UTC+01:00) Europe/Berlin)
Reason: Due to a hardware upgrade, servers will be migrated to another host system. We ask for your understanding. We will also be happy to migrate a server before the specified date. Please open a ticket for this.
Affecting System - ryzen5.egc.fra.luxvps.net
ryzen5.egc.fra.luxvps.net Outage
The System has failed again. We have sent a technician to patch the system with the same patch as ryzen1.egc.fra.luxvps.net. We will update you once the system is up again.
17.17
The patch has been applied and all KVMs on the host are starting again.
Affecting System - vhost19
We are performing important maintenance work on vhost19. During the specified time, services on the node may be unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Start: 12.07.2024 11:00 AM ((UTC+01:00) Europe/Berlin)
End: 12.07.2024 15:00 PM ((UTC+01:00) Europe/Berlin)
Reason: Due to a hardware upgrade, servers will be migrated to another host system. We ask for your understanding. We will also be happy to migrate a server before the specified date. Please open a ticket for this.
Affecting System - ryzen1.egc.fra.luxvps.net
ryzen1.egc.fra.luxvps.net Outage
23.29
We are currently updating the server. It should be back up in 15-20 Minutes.
23.44
All servers on the node are up and running again. We will monitor the results.
Affecting System - ryzen5.egc.fra.luxvps.net
ryzen5.egc.fra.luxvps.net Outage
We are currently experiencing a failure of the Ryzen node ryzen5.egc.fra.luxvps.net. We are already working on it.
13.02
A technician has restarted the server and the system is now accessible again.
Affecting System - vhost20
We are performing important maintenance work on vhost20. During the specified time, services on vhost20 may be unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Start: 09.07.2024 23:00 PM ((UTC+01:00) Europe/Berlin)
End: 10.07.2024 03:00 AM ((UTC+01:00) Europe/Berlin)
Reason: Due to a hardware upgrade, your server will be migrated to another host system. We ask for your understanding. We will also be happy to migrate your server before the specified date. Please open a ticket for this.
Affecting System - Ryzen1.egc.fra.luxvps.net Outage
23:23:
Ryzen1.egc.fra.luxvps.net Outage
We are currently experiencing a failure of the Ryzen node Ryzen1.egc.fra.luxvps.net. We are already working on it.
01:32:
We expect to have found and fixed the problem. We apologize for any inconvenience caused.
All KVM servers on this host system have already been started by us.
22-06-2024 23.02
We are currently seeing sporadic load peaks on the system.
We're waiting for the new hardware to fully replace the system. And we assume that we will be able to migrate all customers to the new system, live on Wednesday. As soon as this is completed, all affected customers will be credited with 14 days of runtime.
The incident will be updated again once all customers have been migrated.
26-06-2024 17.55
All customers have been migrated. 14 Days of runtime has also been added to all servers on that node
Affecting System - Ryzen11
We are currently investigating an issue on Ryzen11
---
15.52
The problem should be resolved, we are currently monitoring the system.
If you continue to experience problems, please contact our support.
26-06-2024 17.47
The issue has been fully resolved.
Affecting Other - EGC, Combahton
Information on the outage on 07.06.2024
Due to a failure of Combahton's core router (core01.ffm3, Interxion), our EGC location was unavailable on June 07, 2024, from 12:10 to 15:17.
Status reports:
Combahton: https://status.combahton.net/incidents/xrndsf14gjbx
EGC: https://enormategreencenter.statuspage.io/incidents/bl35xwht2h5m
Luxvps: https://status.luxvps.net / https://billing.luxvps.net/serverstatus.php?view=resolved
The longer downtime of our site compared to competitors using the same core can be explained by the lack of redundancies, such as a backup connection, which should take effect in the event of a Combahton outage. This is surprising, as we assumed that such a measure should already be in place.
The EGC website puts it as follows:
"Enormate-Green offers you a high quality network with a connection of over 400 Gbit/s and an uptime of 99.99%. Our locations at Interxion & Equinix meet the highest requirements and guarantee a smooth service. Thanks to a direct connection to DE-CIX, the world's largest internet exchange, and our traffic mix structure, we are able to prevent downtime and provide you with a reliable connection."
https://www.enormate-green.center/network-services
As you may already know, we are planning to leave our EGC site. The recent outage confirms our decision. Further information on the move will follow; this is planned for November 2024 and will be to the Tornado DC.
Despite a downtime of 187 minutes, our SLA of 99.2% was not undercut. No refunds or credits are therefore currently planned. Should we receive a credit note from the data center, we will pass this on accordingly.
However, we currently have no further information on any developments in this regard.
If you have any further questions, please open a support ticket.
Affecting Server - Luxvps
Ryzen8 is currently not reachable. As the DC has no 24/7 staff currently, we are waiting for a technician to check the system.
Ryzen8 is up and running again.
We will now migrate all customers from ryzen8 to new ryzen Gen3 Nodes and decommission ryzen8.
All Customers have been credited with 3 Days of runtime as compensation.
The Migration is live and the customers will not notice it.
Affecting Other - EQ7 Network
Currently, the network in our EQ7 location is not reachable.
22.06
Fixed, the issue was something with the upstream of the DDoS protection provider.
Affecting Other - Premium Protection
Servers with Premium Protection could not resolve any DNS records.
Affecting System - Ryzen 8
Ryzen8 Outage
Currently, ryzen8 is unreachable.
20.22 Update
Ryzen8 is available again, after a cold reboot by the technician.
Affecting Server - Luxvps
The Ryzen10 node was frozen and can be accessed again after a hard reset by a technician.
Affecting Server - Luxvps
Our EGC Location had an issue, we are currently starting all servers. Currently we have no statement on what happend.
EQ7 Customers are not affected by this.
All VMs on the following Hosts are currently started. (You can for the most part also start your kvm yourself)
epyc1
ryzen20
ryzen15
vhost1.egc 1-8
All but one Xeon Host (vhost28) is now up and running. Ryzen KVM will now all be started.
All ryzen KVMs are starting.
Everything is now up and running again. If you're service still is down, please contact us.
Affecting System - Billing Portal
Our billing portal will be down for a short period while we change our main domain to billing.luxvps.net instead of billing.luxvps.xyz
After it's done, all links from billing.luxvps.xyz will be sent to billing.luxvps.net automatically.
Affecting Other - Eypc1 & billing portal
Maintenance work on epyc1
Due to a hardware upgrade, the system will not be available at the specified time.
Start: 24.02.2024 6:00 PM ((UTC+01:00) Europe/Copenhagen)
End: 24.02.2024 7:00 PM ((UTC+01:00) Europe/Copenhagen)
Affecting Server - Luxvps
Maintenance work on storage1
Due to a hardware upgrade, the system will not be available at the specified time.
Start: 10-02-2023 12:00 AM ((UTC+01:00) Europe/Copenhagen)
End: 10-02-2023 1:00 PM ((UTC+01:00) Europe/Copenhagen)
Affecting System - EGC
There is currently a problem with some servers at our EGC site. The datacenter is currently investigating where the problem lies.
Do not open a ticket, the problems are known.
update:
The datacenter reports a power loss in the 1st rack due to a phase failure. (Exact cause is still being investigated)
The servers are now being started one by one. There are currently 9 hosts + Epyc in this rack. All other KVMs will be accessible again as soon as the routers in the 1st rack are online again, the others will then be started.
Update:
Router in the 1st rack is online again. This means that the 2nd rack is accessible again.
Servers in Rack1 are currently starting.
Update:
All hosts except Epyc1 are running again, the VMs will be started gradually. However, you can already start your VM yourself.
Update:
Epyc1 is now online again.
This means that everything has been fixed.
Affecting System - Ryzen19
Ryzen19 is currently unavailable, a technician is already investigating the problem.
Node is accessible again, servers on the node are currently starting.
Affecting System - ryzen11, ryzen19, ryzen13, ryzen21, ryzen10
Due to a small move to another shelf, your service will not be available during this time. We ask for your understanding.
Affecting System - storage1, vhost6, vhost8, vhost26, vhost27, vhost28, epyc1
During the specified time, your service may be unavailable. We apologize for any inconvenience this may cause and appreciate your understanding.
Start: 27.11.2023 02:00 PM (UTC+01:00) Europe/Berlin)
End: 27.11.2023 05:00 PM (UTC+01:00) Europe/Berlin)
Reason: Due to the move to our new location, our servers will be relocated. Servers will not be available during this time. We ask for your understanding.
Affecting System - ITP/EGC
Maintenance work on the network infrastructure ITP/EGC.
On 10-11-2023 at 23:00 GMT+01:00, maintenance work will be carried out on the core infrastructure of the ITP/EGC.
The maintenance work is scheduled for one hour, a downtime of more than 10 minutes should be not expected.
Primarily, the core network will be changed so that traffic will no longer go through the ITP, as is currently the case.
All servers in the ITP and EGC are affected. Also, our website and API.
Servers in EQ7 are not affected.
Affecting System - Ryzen 15
Ryzen 15 down, we're already working on it.
Affecting System - Control panel, API, Reseller panels
We're doing some maintenance work on the following:
- Control panel (control.luxvps.net)
- API (backend.control.luxvps.net)
- Reseller Panels
Maintenance time:
17/09/2023 1:00 am - 17/09/2023 3:00 am
Affecting Server - Luxvps
vHost10 is currently down due to 2 fan failures.
10:21
VMs on the node have been distributed to other nodes, but currently have to be restarted by the customer. At the moment it doesn't look like vhost10 can be used again.
10:30
Ceph rebalance has also been completed. So we give the all-clear. Orders may be reactivated later.
17:38
Orders for Xeon will be possible again from tomorrow evening. 14-08-2023
Affecting Server - Luxvps
Partial failure EGC.
We have been experiencing a partial failure of the EGC data center for a few minutes. The following KVM nodes are currently affected:
ryzen11,ryzen12, ryzen13,ryzen19.
Update 08:22
VMs on Ryzen11 starting again
VMs on Ryzen13 starting again
VMs on ryzen19 are starting again
09:35
The EGC has been completely down for a few minutes now, we're waiting for info from the data center.
09:56
EGC is accessible again. KVMs start again. May take a few minutes before everything is running as usual again.
Affected were:
ryzen11, ryzen12, ryzen13,ryzen19,ryzen20,ryzen21.
22:07
Only some ryzen customers are affected, please open a ticket to know if you're affected.
Dear customers,
due to a phase interruption, which occurred yesterday Monday in the power grid of the energy supplier, there will be an interruption of the power grid on Wednesday, 09.08.2023 between 08:00 and 15:00
During this time, the power company will carry out measurements in the entire area of the EGC data center in order to localize the problem.
For these measurements, it is necessary that the entire district is without power.
As soon as the problem is localized, it will be corrected by the power company.
After power is restored to the district, we will reboot all systems.
Please note that this will take some time.
Since we are not able to bring all systems online at the same time, we have to act with a small time delay.
We are very sorry for the emergency maintenance and apologize for any inconvenience this may cause.
We are in constant direct contact with the energy provider to keep the downtime as low as possible.
14:18 09-08-2023
KVMs starting on most nodes, only one missing.
14:20
Ryzen21, Ryzen11 running fine again ✅
Ryzen12 ✅
Ryzen13 ✅
Ryzen20 ✅
Ryzen19 ✅
✅Systems should be running again✅
Affecting Server - Luxvps
Ryzen20 maintenance.
Due to a hardware defect on Ryzen20, the system will be maintained on Monday and will be unavailable for a short period of time:
Start: 19.06.2023 12:00 PM ((UTC+02:00) Europe/Copenhagen)
End: 19.06.2023 12:30 PM ((UTC+02:00) Europe/Copenhagen)
Reason: Hardware change due to hardware defect.
Only a few is affected by this.
Affecting Other - Billing and Landing page Maintenance
Affecting Other - Some Ryzen systems and Storage Servers
18.11
Outage - Some Ryzen systems and Storage Servers.
Due to a defective power supply, the systems listed above are currently not accessible.
A technician on site is already checking where the problem is and will then start the systems again.
18.47
Everything is starting again. It will take some minutes.
19.10
Everything is online again.
Affecting Other - Datacenter Network issues
Hello dear customers,
Looks like our datacenter had network issues but it should all be working again.
We're very sorry for the inconveniences.
