How to Get the Best Support from Luxvps

At Luxvps, we're committed to providing you with exceptional support. To help us serve you better and resolve your issues quickly, please follow these guidelines when reaching out to our support team.

1. Be Clear and Concise

• Clearly state the problem you're experiencing.
• Provide a step-by-step description of what you were doing when the issue occurred.
• Include any error messages you received, exactly as they appear.

2. Include Relevant Information

• The specific service you're having issues with (hostname v1234.luxvps.net or select the service in the ticket)
• Any recent changes you've made to your account or service
• Anything else relevant

3. Use Appropriate Channels

• Make sure to login if you're already a customer and use the right channel for your case; if your unsure, just use general
• Avoid using multiple channels for the same issue, as this slows down our response.

4. Be Patient and Respectful

• Remember that you're communicating with real people who are here to help.
• Allow reasonable time for a response, especially for complex issues.
• Treat our support team with the same respect you'd expect in return.
• Luxvps is a one-man company, meaning we don't have a whole team for support cases, but we still aim to answer within a few hours.

5. Follow Up Appropriately

• If you have additional information, add it to your existing ticket rather than creating a new one.
• If the issue is resolved, let us know so we can close the ticket, or simply click "Close".

6. Be Security-Conscious

• Never share your password or sensitive account details. (Unless told by Mathias Streander)

7. Provide Feedback

• Let us know if you're satisfied with the support you received.
• If you have suggestions for improvement, we're always eager to hear them.

By following these guidelines, you help us provide faster, more effective support. We appreciate your cooperation and look forward to assisting you!

Thank you for choosing Luxvps for your hosting needs.